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managed it

Improving IT can enhance the passenger experience and all other means of transport.  Xcel Services Group will keep everything running smooth, while you focus on passengers or cargo.  Remove the complexity of selecting the right vendors, and let Xcel Services Group guide you to the best fully compliant managed IT vendors in the industry. 

improving the passenger experience through managed it

The entire transportation industry is constantly evolving. Societal changes, environmental concerns and economic pressures are driving innovations for every type of carrier. Outdated vehicles and equipment, new government compliance standards and increasing consumer demands are also driving change and innovation.
As these demands for change continue, there is one constant, and that is the need for technological improvement. Transportation companies that incorporate new technologies to meet these demands for change and seek better ways to view and manage their businesses will build competitive advantages.


Motor Carriers, Trucking: Motor Carrier Management Information Systems

The focus on Information Technology has never been greater in the Transportation industry. Recent rules from the Federal Motor Carrier Safety Administration, part of the U.S. Department of Transportation, have significantly lowered driver productivity by reducing the number of hour’s commercial motor vehicles can be on the road by creating a new work week hourly cap of 70 hours.

This reduction in road hours for motor freight carriers has resulted in declines in productivity, reported by leading carriers ranging from 2% to as much as 7%. A weak economy coupled with this reduction in productivity is placing significant pressure on small and medium-sized motor carriers.
Fuel prices, economic conditions, and productivity concerns make it essential for motor carriers to manage every aspect of their business using sophisticated motor carrier management information systems (MCMIS). These MCMIS systems manage vehicle history, load tracking, GPS data, driver records, mobile device connectivity and much more.

However, these sophisticated systems only work when you have a stable, reliable and responsive IT infrastructure.

Managed service providers, like Xcel, can provide complete IT infrastructure outsourcing services typically saving motor carriers 8% – 29% of their IT costs annually.

Airline Carriers

In the airline industry customer service is king and information technology plays a huge role in communicating with customers before and after a flight, and now even during a flight. There are discussions around RFID tagging of baggage and cargo.
Database management is a key component of an airline IT infrastructure managing flights, security, schedules, online payment technology, frequent flier reward programs, equipment maintenance and even spare parts. The airline industry has a clear understanding of the importance information technology plays in daily business operations.

The Airline IT Trends Survey for 2018, shows airline IT budgets are expected to grow at a majority of airlines as the airline industry continues to rely on information technology applications and is moving quickly to adopt even more types of digital technologies. Xcel Services Group Managed Services serves many airline industry clients and can show you how to improve your IT infrastructure while still reducing overall IT costs by adopting an outsourcing strategy.

Railroad Industry

Information technology is as much a part of today’s railroad industry as railroad tracks. In discussing IT’s role in the railroad industry, Jo-Ann Olsovsky, Vice President of Technology Services and CIO for BNSF Railway Company stated, “It’s all about driving efficiency in the business and leveraging technology to do that.”
Xcel Services Group managed services provides added value to its Railway clients. As a managed service provider for over 20 years we understand the difference in technology that works versus new unproven technologies. In providing IT solutions to the railroad industry, we have lowered data storage costs and provided remote monitoring and management services nationwide.

Protect your Applications and Data Files with the cloud

AWS Cloud Hosting

Microsoft Azure

Google Cloud

IT Security Services for Transportation Companies. Manage and monitor your entire IT infrastructure:

Xcel managed services provides IT Security Services, consulting, cloud hosting, remote infrastructure monitoring and maintenance, backup and disaster recovery, applications management and 24×7 Help Desk service centers are located in three different states. We have many transportation industry clients and can assist you in designing, supporting and managing your management information systems while at the same time lowering your overall IT costs.

Network Anomaly Detection Services Malware, Trojan horses, virus threats all are “defined” in protection programs and then scans occur to detect their existence. The benefit in using Xcel’s Network Anomaly Detection Service is that it can provide protection both internally and externally and identify a threat without having to define in advance exactly what the threat might be. 

Effectively Managing the Costs of Cyber Security Protection. Cyber Security is a rapidly evolving challenge. Learn how to manage your cyber-security risk while using cloud services and at the same time manage your costs. Companies look to us for ongoing guidance, not to sell them tools. Learn more about the essential protection services you need.

By outsourcing your IT services to Xcel Services Group, you free up your IT staff to focus on your business needs and not on the day-to-day management of infrastructure-based IT services. Xcel Services Group provides compliant storage of your data and understands support takes a 24×7 effort.

  • Help Desk operations based in several locations throughout the United States and are operational 24x7x365


  • Our Help Desk first-call resolution rate is above industry average


  • An advanced incident management system that helps reduce or eliminate recurring problems

Determine if IT as a service (itaAs) is a good fit for your organization

  • Legacy systems exist and are quickly becoming obsolete and harder to support
  • The number of sites, devices, systems, and users is increasing
  • As everything is growing so is your ability to manage risk and security compliance
  • Finance wants to move from a capital to an operating expense model
  • Existing IT infrastructure is fragmented and becoming more complex to control and monitor
  • It is harder to find skilled IT staff
  • Maintenance is burdensome and licensing, and support contracts are becoming problems

If you accept that data is critical to your business and that the management of that data is equally important, then you want to establish a relationship with a provider like Xcel Services Group that will be a partner with you!

Book some time with us

How xcel can help

Xcel Services Group “IT as a Service” Benefits Transportation companies by:

  • Providing secure access to critical information from any device
  • Improving performance and security 
  • Decreasing exposure
  • Delivering performance increases through an efficient well managed IT architecture
  • Getting rapid scalability for backups and data storage
  • Providing real-time U.S. based 24 x 7 support to address issues whenever needed
  • Accessing skilled IT staff when required
  • Reducing capital expenditures and moving to a fixed IT services budget

Let’s TALK
Say Hello to XCEl!

Connect with our Managed IT Solutions Specialists at Xcel Services Group today! 

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