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Todays business environment demands flexible, scalable, and collaborative communication between customers, partners and employees. Are you taking advantage of powerful & intelligent cloud communication platforms? Let Xcel Services Group of expert consultants guide you to an enterprise class solution that delivers the outcome your business demands.
Say goodbye to complicated legacy systems and hello to cutting-edge technology with security, one-stop solution for all your communications needs.
UCaaS allows your teams to have all the accessibility they need to seamlessly communicate and collaborate from anywhere, becoming more productive, effective, and efficient as a result.
Unified communications as a service (UCaaS) is a cloud delivery mechanism for enterprise communication.
The role of the contact center is evolving. Gone are the days when consumers would stay loyal despite frustrating customer service experiences. Today’s users expect to be able to start and complete a conversation that spans channels – voice, email, chat and SMS – and their tolerance for delay or disruption is continually diminishing. Enterprises recognize the imperative to meet this higher bar for service, but the challenge is doing it efficiently at scale.
XCEL Services Group UCaaS, CCaaS & CPaaS solution consultants will help you identify and evaluate the best technology providers to meet and exceed your business needs and improve the cost.
Contact Center as a Service is a cloud based software solution allowing companies to deliver robust customer experience solutions without the expense of an upfront capital expenditure.
CPaaS is a cloud platform focused on enriching customer communication channels. A CPaaS platform allows businesses to combine the reliability and back end of proven communication services with their own customer applications through the use of APIs. Chat, voice, SMS, and video capabilities that are embedded in your customer-facing applications, delivering a solution that your customers expect.
“Upgrading our business communication systems and call center services has had a huge impact on our organization….”
How we help
- Analyze and document business requirements
- Create comprehensive needs assessment
- Managed implementation service
- Supplier evaluation and solution demonstration
- Engage leading solution providers & deliver managed sourcing service
Our Xcel Services Group UCaaS, CCaaS and CPaaS experts will help guide you to the right solution for your business at no cost to you.
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XCEl Services group
Say Hello to XCEl Services group
Connect with our UCasS, CCasS, CPaaS Analysts at Xcel Services Group today!